Doing the right thing may not be as easy to influence as one would think. When it comes to creating that business case to support a change towards a more accessible workplace, it is essential to understand not only the colleague’s perspective but also the business impact and risk.
Future of Learning
This weekend, I had a bit of car trouble that required my car to be towed from my home to a local dealership to be fixed. Nothing special, happens all the time, right? Well, not exactly. I came out of my house to greet the tow truck driver to make sure he knew where to take the car, etc. In doing so, I noticed he didn’t have a mask on but didn’t worry about it because we were distancing ourselves (6 feet) per CDC recommendations, and we were outside. As we were talking, he shared with me the consequences of masks for those with a hearing disability. He shared that he cannot always hear well and relies on reading lips to communicate.
Back in March I attended the Training Industry Inc, Future of the Workforce Conference, and had the pleasure of attending the session led by Sonia Malik @ IBM. Sonia presented on automation, the future of work, and building a skills revolution inside of IBM – her presentation was informative and very relevant for learning organizations today. If you are interested, you should check out the recording here. But I digress.
Now hear this ……. You are no Robin Thicke and Pharell ……. I mean sure, you are probably pretty cool, but as a learning designer, we implore you ……no blurred lines. Ok – so all silliness aside, let’s get serious for a moment about accessibility and digital learning product. Image if you will being John Every Employee. You have asked John to complete a mandatory training course – you know – code of conduct, keep out of company jail kind of stuff that we are all so excited to do every year…..repeat after us “I solemnly swear I am up to no good….” – ok we are there. But John can’t launch the course – and it is not because he has a browser issue or even an issue with the course itself per se.
Everyone has heard the old saying “practice makes perfect,” but what is perfect? The textbook answers for perfect is ‘having all the required or desirable elements. Qualities, or characteristics; as good as it is possible to be.” Perfect is relative; one person’s perfect won’t necessarily be the same as someone else’s. It is nearly impossible always to be accurate, but that doesn’t mean you can’t be an expert. So the question is, what is mastery?
“Let them eat cake. It did not work for Marie Antoinette and it does not work today. The recent pandemic has opened our eyes to how images of people are projected and especially how leaders show up. We are so used to highly produced videos or commercials of CEOs or other leaders all prim and proper and think – that’s how a leader is supposed to look and act.
Make learning stick, this is something we hear from clients all the time and of course – like our schoolyard retort – it does resonate with us. Isn’t this what we as learning professionals are here to do? However, how many times we do we get so entrenched into learning models and theories, we forget about our most important goal – how we help build a culture of lifelong learning.
It used to be when one thought of the ‘future’ they may imagine The Jetsons; flying cars and teleportation machines. It sounds ridiculous, but at one time so was the idea of electricity or even the Internet seventy years ago. Now look at us, technology has evolved into being an important part of our everyday lives. We use our devices to communicate, order food (imagine explaining Grubhub to the average citizen in the 1950’s), meet people, read the news, and most importantly to learn.